Refund Policy

Thank you for shopping at OTTAVIO-FARIA. We strive to ensure you have a seamless experience with our services. However, if you are not entirely satisfied with your purchase, we're here to help.

Eligibility for Refunds

To be eligible for a refund, you must contact us within 30 days of your purchase. The item must be unused, in the same condition you received it, and in the original packaging. Digital products are non-refundable unless stated otherwise.

Refund Process

  1. Email our customer support at [email protected] with your purchase details.
  2. Our team will evaluate your request and guide you through the process.
  3. Eligible refunds will be processed through the original payment method within 7-10 business days.

Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again. Then, contact your credit card company, as it may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us at [email protected].

Sale Items

Only regular priced items may be refunded. Sale items are non-refundable.

Contact Us

If you have any questions about our Refund Policy, please contact us: